Refund Policy

If a payment is duplicated, charged in error, or a paid service cannot be provided due to a verified Zapper-side issue, contact support using the registered account email and payment reference.

Review process

Refund requests are reviewed case by case based on transaction status, service availability, usage and applicable law. Approved refunds are sent to the original payment method and may take additional time to appear depending on the payment provider or bank.

Consumed service

Usage already consumed during an active billing period may affect refund eligibility except where applicable consumer law requires otherwise.